Privacy Policy

1. Introduction

Styled by Jess ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile hairdressing services or visit our website.

By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Name and contact details (email address, phone number)
• Service address and location information
• Appointment history and preferences
• Hair history, allergies, and health information relevant to services
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

• Website usage data (pages visited, time spent, browser type)
• IP address and device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our mobile hairdressing services
• To process bookings and manage appointments
• To communicate with you about services, appointments, and updates
• To send promotional materials and newsletters (with your consent)
• To process payments and prevent fraud
• To comply with legal obligations
• To analyze website usage and improve user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, booking systems)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian privacy law, you have the following rights:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal obligations)
• Opt-out: You can unsubscribe from marketing communications at any time
• Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Business Name: Styled by Jess
• Email: [email protected]
• Phone: 0431 100 139
• Service Area: Parramatta & Hills District, Sydney, NSW, Australia

12. Australian Privacy Principles

Styled by Jess complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information about privacy in Australia, visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.